Question 1

What supplies and solutions will your team use?

Accepted Answer

You should never turn a blind eye to what your commercial cleaning company is using because the wrong solutions or supplies could impact the results you see and even the health of your employees. For instance, some of the most popular solutions on the market contain toxic chemicals that could do more harm than good.

By asking for a detailed list of the chemicals and solutions being used, you’ll also have a better understanding of the price you're paying. Some commercial cleaning companies advertise low prices and expect you to provide the supplies. As a client, you pay good money to have your needs and concerns addressed, which is why it is incredibly important to start any conversation with a commercial cleaning provider by going over the details of the service you expect and what supplies and solutions will be used.

Question 2

How many years of experience does your team have cleaning facilities similar to mine?

Accepted Answer

You're going to want to make sure the cleaning company you hire has evidence of success with projects similar to yours. Experienced companies are much better at understanding your needs and solving problems, should they arise. Every facility is unique; what worked for a smaller facility might not be what works best for you. Ask your cleaning provider about how they can customize your cleaning services, while still aligning with what has worked for similar clients in the past.

Question 3

Do you train your staff? May I go over your training documents?

Accepted Answer

It doesn't hurt to ask about how your commercial cleaning company trains their employees because this could certainly play into the quality you can expect. As a client, you’re entitled to ask for your provider's training program documents. Also, if you would like to learn about the background of the employees servicing your facility, feel free to inquire about a background check.

Question 4

How do you stay in constant contact with your clients?

Accepted Answer

Communication is important in any business relationship, so you should make sure your cleaning provider is going to go the extra mile to hear your concerns or listen to feedback. Keeping communication open is critical when hiring a commercial cleaning company — preferences evolve, health mandates change, and your cleaning company should keep you updated on everything you need to know.

Question 5

Does your commercial cleaning company use environmentally-friendly solutions?

Accepted Answer

Green cleaning and cleaning for health are two different practices, yet they intertwine when we think about people's well-being. Green cleaning has become one of the most popular trends in the industry, and your provider should implement environmentally-friendly solutions whenever possible, using natural solutions over cleaners that contain toxic chemicals.

While green cleaning is its own practice, it is certainly under the cleaning for health umbrella. If you're interested in cleaning for health then you certainly care about the health of your employees and the environment. While green cleaning is important to the environment and the health of your employees and customers, without proper disinfection, they could be at greater risk.

Question 6

May I speak with any of your existing or past clients?

Accepted Answer

Word of mouth is the best way to grow your reputation in the commercial cleaning industry, so if you're thinking about bringing on a cleaning company, ask to speak with their existing or past customers. From there, ask those customers about their experiences, and make note of how they relate to your situation.

Question 7

Are you insured?

Accepted Answer

If you think you've found the best cleaning company to meet your needs, the last thing you want is to have to pay for unexpected damages. To make sure your business is protected, feel free to ask your cleaning company about their insurance policies. These may include, but are not limited to:

Worker's Compensation
Personal Injury
Property Damage
Automobile Liability Insurance
Umbrella Policies

Question 8

What are your company's quality assurance guarantees?

Accepted Answer

Another headache that can arise after hiring a cleaning company is not getting the results you were promised. The unfortunate reality is that if a cleaning company doesn’t put specifics on paper, they aren't responsible for what happens after you sign on the dotted line. However, that does not mean the entire industry is filled with companies chasing a quick buck.

If you want to feel greater confidence about the quality you can and should expect, look for a company that makes a promise to their customers, and follows through. Image One Facility Solutions provides all customers with a 100% satisfaction guarantee. If Image One doesn't resolve a customers' problems or concerns, we offer them a refund on one month's fees based on the agreement we have with our client. It's essential to make sure that you're not the only person keeping your cleaning provider accountable. A trustworthy cleaning company is prepared to take action if your needs aren't satisfied.

Question 9

Does your cleaning strategy include both sanitation and disinfecting cleaning practices?

Accepted Answer

If you're starting to educate yourself about the importance of cleaning for health because of the spread of dangerous viruses like COVID-19, this is a crucial question to ask. Commercial cleaning is much more than taking out the trash when the lights go off. If you want to invest your resources in services that help your facility stay clean for health reasons, then it's essential to make sure the company you sign on uses suitable products. Cleaning, disinfecting, and sanitizing might not all be the same; however, each is incredibly important when it comes to cleaning for health.

Question 10

Can your cleaning team accommodate my unique schedule?

Accepted Answer

The right cleaning provider should not disrupt the flow of your business. It's important to square away a schedule that works, and most cleaning companies will show up on off-hours so there’s no disruption to your flow of business. No matter the hours, your cleaning company should keep in close contact with you to make sure your needs have been met.

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